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Reserves Report
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During the first 6 months SegPay processes your payments, up to 5% of your revenues are held in reserve to cover refunds and/or fees incurred for chargebacks. Beginning in your 7th month with SegPay, reserves are returned to you in each weekly payout.

The Reserves Report shows all the dates when reserves were withheld, along with the dates those reserves were paid (or are scheduled to be paid) back to you. By default, the report is sorted chronologically, beginning with the first date when reserves were withheld. To view all reserves scheduled to be paid back to you in the current month, go back 7 months to the date they were initially withheld.

Run a Report

Follow these steps to run the Reserves report:

Login to the SegPay Merchant Portal at: Point your mouse at the Financial Details menu and select Reserves Report.


Click the Saved Reports menu if you have run the Reserves report before and want to retrieve a previously-run report (see the Saved Reports section near the end of this document for more detail). Otherwise, see step 2 below to generate a new report.




Select the specific merchant account(s) you want to see in the report.


The Reserves report defaults to the last 6 months. However, you can click the date-selector box and choose the time period you want to report on. Select Today, Yesterday, Last Week (the last completed Sunday-Saturday period), Last Month (the previous calendar month), This Month (the current calendar month), Last 7 Days, Last 30 Days or pick a Custom Range and select starting and ending dates:

If you had reserves held (or paid) in multiple currencies, you can choose which specific reserves to view, by currency. Your options are US Dollar (USD), Euros (EUR) or British Pounds (GBP).


You can view reserves associated with specific website(s). Click the URL(s) menu to see a list of your websites and select the ones you want to see in the report. Note the Search box, which makes it easier to find a specific site if you have a large list.





Click Generate Report. By default, results are sorted reverse-chronologically by the date the reserve was collected (most recent first).


Note that if you are viewing reserves in multiple currencies, totals will reflect a blended total of all currencies. You can filter the Currency column to show one currency at a time, and see true totals for each (see next section for help with filtering).



Customize Report Results

Many reports have similar elements that can be used to customize the report.  See below for some sample elements that are available in this report. Note screen shots may not be an exact match for the data returned on this report.


Choose from a Saved Report

Most reports have four small icons in the top right corner.  The one shaped like a floppy lets you save your report filter choices so that you can easily retrieve them later.

Just click the icon and type in a name to use when retrieving your report filter.  If you choose the same name again it will let you overwrite the old filter.  You can also rename and delete your filters.

When you are ready to use your filter just click ‘Choose from a saved report’ to pull up your saved filter.  This can save you time if you run the same report many times.  Note saved reports save filters but do not save groupings.


Download my Report

To download your report choose the icon in the top right that looks like a down arrow.

Then give your report a name and choose the format for your download (CSV,XSLX,PDF) and click the download button.

On some reports that return thousands of rows of data you will be given some additional choices for your download.  You will see an option to have your report emailed to you. 

Large reports may be emailed to you in a zip archive format.  Very large reports (usually in PDF format) can require the zip archive to be split into multiple emails for delivery.  Save all attachments to the same folder and open the first one and it will uncompress them together into a single large file.

Report Charts

In the top right corner of your report you will see several small icons.  The icon with the waving arrow will allow you to see a chart view of your report. 


When viewing each chart type you can use the other dropdown filters to change the way your chart data is represented on the page.  Experiment with different options to see which gives you the best view for that chart type.




Result Table Filtering in your Report

Your report data is returned in a tabular grid format.  There are several useful controls built into this grid for filtering and sorting your data.  

Page Controls and both Horizontal and Vertical Scroll Bars will help you to see data that is too large to fit on the screen. 

Use the arrows to advance to a certain page or go all the way to the last page.  You can also control how many items display on a single page.   Totals are shown to the right. 



Please feel free to let us know any thoughts or suggestions you have about this report or anything else, by emailing [email protected].

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