You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
We have a new home for our Segpay Knowledge Base articles! Check out:
https://gethelp.segpay.com/
Skip to content
Agent Portal
Knowledge Base
Login
Merchant Portal
System Status
Menu
Agent Portal
Knowledge Base
Login
Merchant Portal
System Status
Home
>
Frequently Asked Questions (for Merchants)
Frequently Asked Questions (for Merchants)
Articles
Can I block or blacklist users from submitting payments?
Can I change the look of my payment page?
Can I display my prices in currencies besides USD, EUR or GBP?
Can my Join links go live without testing?
Consumer Dispute Alerts FAQ
FAQ: Stand-In Processing
How can I access Segpay Reporting Services (SRS)?
How can I customize which price points are offered on the payment page?
How can I set up retention offers?
How do I add a note to a consumer’s record in the Merchant Portal?
How do I change my password in the Merchant Portal?
How do I refund a transaction in the Merchant Portal?
If a postback notification fails, does Segpay try to re-send it? If so, how often?
What about failed rebills, how quickly does Segpay try billing again?
What are postbacks and how do they work?
What does it mean when my declined transaction codes start with an F?
What is a Merchant ID (MID)?
What is the difference between a Void and a Refund?
What payment methods does Segpay support?
What types of consumer support tasks can I perform using SRS?
When exactly are postbacks sent to me?
Where can I see all of my support tickets?